Shipping policy

Shipping Policy

At Mitra Store, we are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below.

Order Processing

* Orders are processed within 1–3 business days after payment is confirmed.
* Orders are processed Monday through Friday, excluding weekends and public holidays.
* During peak seasons or promotional events, processing times may be slightly longer.

Shipping Times

Estimated delivery times vary depending on your location:

Domestic Orders: 3–7 business days
International Orders: 7–20 business days

Please note that these are estimated delivery times and may vary due to carrier delays, customs processing, weather conditions, or other unforeseen circumstances.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery location and the shipping method selected. Free shipping promotions may be available on qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment's progress.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. Mitra Store is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, please contact us. We will work with the shipping carrier to help locate your order and provide an appropriate resolution whenever possible.

Damaged Items

If your order arrives damaged, please contact us within **48 hours** of delivery and include clear photos of the damaged item and its packaging. We will review your request and arrange a suitable solution.

If you have any questions about shipping or your order, please contact our customer support team. We are always happy to help.